3000talk Books
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A · Foundations
✍️ Making It Your Own🗣️ Pronunciation & Delivery
B · Interview Basics
1 First Impressions2 Why Cabin Crew3 Strengths4 Experience (STAR)
C · Cabin Crew Skills
5 In-Flight Service6 Handling Passengers7 Safety & Emergency8 Group Discussion9 Airline-Specific10 Closing
D · Foreign Airlines
🌏 Assessment Day
Reference
📋 Question Bank

Cabin Crew English · Module 5 · A2–B1

In-Flight Service English

💡 Key point   The polite offer form (Would you like...?) is the basis of service English.

Learning Goals

What you'll learn

🔊 Tap the speaker to hear the pronunciation.

Key Expressions

Expressions by situation

Boarding & Seating
Welcome aboard. May I see your boarding pass?
Your seat is right this way.
Let me help you with your bag.
Meals & Drinks
Would you like chicken or beef?
Can I get you something to drink?
Requests & Problems
I'd be happy to help you with that.
I'm sorry for the inconvenience. Let me see what I can do.

Model Dialogue

Model dialogue — Meal service

CABIN CREW
Good evening. Would you like chicken or beef tonight?
PASSENGER
What comes with the chicken?
CABIN CREW
It's served with rice and vegetables. Would you like that?
PASSENGER
Yes, please. And some water.
CABIN CREW
Of course. Here you are. Enjoy your meal.

Phrase Bank

More useful expressions

Here's your meal. Enjoy.
Would you like a refill?
Let me clear that for you.
May I take your tray?
We'll be serving drinks shortly.
Please let me know if you need anything.
💡
Pro tip   Offer choices instead of yes/no — 'Would you like...?' feels more caring.

Your Turn

Now you try

A passenger asks for a blanket: "Could I get a blanket?"
▶ Show model answer
Of course. I'll get you a blanket right away.
A passenger can't find their seat.
▶ Show model answer
Let me help you find your seat. May I see your boarding pass?
A passenger: "Can I have a coffee?"
▶ Show model answer
Of course. Would you like it with cream or sugar?
← 4 Experience (STAR)6 Handling Passengers →